Online Sales Terms and Conditions

Terms and Conditions of Sale for Carnival products and services purchased online at our site www.RioCostumes.Com

Rio Carnival 2010

  • Purchases are final. Tickets, ball tickets and costumes are partially refundable if request is received before December 15, 2009 in 70% of the amount paid. The US$ 10 handling fee charged for each ticket is not refundable. Requests for or should be submitted by email to info@riocostumes.com before December 15, 2009, at midnight EST.

  • The following policy is effective for all Carnival 2010 hotels and tours related travel: If the land portion
    of the package is canceled prior to September 30, 2009, an 80% refund can be applied for. While, if cancellation occurs prior to December 15, 2009, a 60% refund can be applied for. Thereafter, no refund can be processed.

  • Additionally, all amounts paid toward airfare travel during these time periods are not refundable and not transferable. Please inquire with your travel consultant at the time of booking for details of these restrictions and other restrictions.

  • Product prices may fluctuate for more or less as part of online special promotions, or as a result of fluctuation of the exchange rate for the Brazilian currency, named Real. Sometimes we are able to lower the price for tickets and services when we are able to purchase a block of these tickets or services for a lower price. No refund will be given in any circumstances in case prices online are lower than the prices you have previously paid for a certain ticket or service.

  • Prices fluctuate and are subject to change without prior notice.

  • The charges on your Credit Card statement will read GENERAL WHOLESALER TRAVEL FEE or PREMIER PLANNER, BRAZIL TOURISM AND CONGRESS, BLUMAR, or in case you buy airfare combined with your tickets, the AIRLINE name itself.

  • We reserve the right to cancel any items until 2 weeks before Carnival. A full refund for all cancelled items will be processed at the same way payment was made, by credit card or by check per regular mail.

  • We only provide information about and accept instructions for every record of ours from the person and unique e-mail address associated with that record.

  • Once full payment for the ticket is processed. You will receive an e-voucher by electronic mail. This voucher has to be actually exchanged by the real ticket once you get to Rio de Janeiro, on specific dates only, thru our Hospitality Desk in Copacabana Beach. The Hospitality Desk will probably function at the Rio Othon Palace Hotel. Exact address to be confirmed before December 15th, 2009.

  • Our Hospitality Desk will be functioning for pickup exclusively from Friday February 12, 2010 to Monday February 15, 2010 and Saturday February 20, 2010, from 10AM to 5PM, local time. In order to pick-up your ticket we recommend you make an electronic appointment at your carnival page. Login required.

  • You may opt for a special courier delivery to your preferred address in the city of Rio de Janeiro. No exceptions. In this case, a US$14 delivery fee charge per ticket will be applied. Should you opt for the special delivery, you have to give us instructions through your carnival page. Login is required. We will not take attachments into consideration. The buyer has to e-mail us full and complete Delivery Instructions and Delivery Agreement, before February 5, 2010. Without proper instructions,  RioCostumes.Com reserves the right to cancel and resell any parts of the purchases and stop sending further documents.

  • The delivering courier can only wait 10 minutes after his arrival for signature. If the delivery fails because the receipt is not signed by whom the buyer nominated, for any reason (e.g. the person is not available or not found at the address, is late, is without acceptable identification, refuses to sign for the delivery or the given address is wrong or unidentifiable), tickets will be sent back to the Hospitality Desk in Copacabana Beach, where they will be available for pick up on Sunday, February 14, 10 AM to 5 PM.  After that time, we reserve the right to resell the tickets. No refund will be applied for those mentioned not collected tickets, for any reason.

  • Our customer services are provided in English, Portuguese and Spanish. Requests in any other languages might not be taken into consideration.

  • Processing of any e-mail can take up to 2 working days. We might not process any orders or answer any e-mails over the week end.

  • An important Reminder: US, Canadians and Australian Citizens - among others - need a valid Visa and a valid passport to enter the country. Purchased tickets can not be transferred or refunded in case ticket holder is denied travel to Brazil. We strongly advice you to check with your local Brazilian Embassy for documents and Visa requirements before coming.

  • You are required to sign your physical credit card authorization form once you are in Rio de Janeiro, for the total amount already agreed and charged for your online orders.

  • Purchasing any item from Rio Carnival Services you are accepting these Terms and Conditions of Sale.