Terms and Conditions
Terms and Conditions of Sale for Carnival products and services purchased online at our site
www.RioCostumes.Com, including all types of costumes, as well as items for the Rio de Janeiro carnival: parade tickets, ball tickets, transfers and sightseeing’s.
For Rio Carnival 2013
- All Purchases are final. Costumes are made to order, therefore no cancellations are acceptable. None of the costumes bought through our website are refundable, partially or entirely, at any circumstances.
- Tickets, ball tickets and tours for Rio de Janeiro Carnival are partially refundable if request is received before December 15, 2010 in 70% of the amount paid. The US$ 10 handling fee charged for each ticket is not refundable. Requests for or should be submitted by email to carnival@bookersinternational.com before December 15, 2010, at midnight EST.
- The following policy is effective for all Carnival 2013 hotels and tours related travel: If the land portion
of the package is canceled prior to September 30, 2011, an 80% refund can be applied for. While, if cancellation occurs prior to December 15, 2010, a 60% refund can be applied for. Thereafter, no refund can be processed. Additionally, all amounts paid toward airfare travel during these time periods are not refundable and not transferable. Please inquire with your travel consultant at the time of booking for details of these restrictions and other restrictions.
- Product prices may fluctuate for more or less as part of online special promotions, or as a result of fluctuation of the exchange rate for the Brazilian currency, named Real. Sometimes we are able to lower the price for tickets and services when we are able to purchase a block of these tickets or services for a lower price. No refund will be given in any circumstances in case prices online are lower than the prices you have previously paid for a certain costume or service.
- Prices fluctuate and are subject to change without prior notice.
- The charges on your Credit Card statement will read BRICKELL TRAVEL MANAGEMENT, r PREMIER PLANNER, BRAZIL TOURISM AND CONGRESS, BLUMAR, or in case you buy airfare combined with your tickets, the AIRLINE name itself.
- For Rio Carnival costumes, we reserve the right to cancel any items until 2 weeks before Carnival. A full refund for all cancelled items will be processed at the same way payment was made, by credit card or by check per regular mail.
- We cannot be held responsible for any misunderstandings or misinformation related to the measures received by clients. If you are not sure of your measures, please consult our Measurement Chart downloadable from our website.
- We only provide information about and accept instructions for every record of ours from the person and unique e-mail address associated with that record.
- For Rio Carnival only: There will be no Delivery of costumes. Paraders have to pick up their costume packages at our Hospitality Desk located in Copacabana at the Golden Tulip Regente Hotel. No exceptions. Once full payment for the costume is processed, you will receive an e-voucher by electronic mail. This voucher has to be actually exchanged by the real costume in Rio de Janeiro, on Friday February 8 and/or Saturday February 9, 2013. If you have any questions or change address, please contact our Customer Service of visit our Hospitality Desk in Copacabana Beach.
- Our Hospitality Desk located at the ATLANTICO COPACABANA HOTEL, located in Copacabana - Address Rua Siqueira Campos, 90, Copacabana, at Meeting Room Imperial at ground floor. Exclusively from 10 AM to 5PM, from Thursday Feb 16 thru Monday Feb 11, 2013.
- In case your costume is not picked up on time, we reserve the right to discard your costume. No refund will be applied for those mentioned undeliverable costumes, for any reason.
Costumes have to be picked at our Hospitality Desk on Thursday Feb 16 thru Monday Feb 11, 2013, exclusively, from 10 AM to 5 PM. We will not deliver costumes to the hotels or any address in Rio. The transit in the city is chaotic with so many bands and blocos taking the streets. We used to deliver costumes but we found out that clients used to wait for a long time in their hotels/residences missing out the beaches and the carnival day attractions. Picking your costume at our offices will be much more conventinent for you as you gain time to enjoy the beach and get that perfect tan for the big night. Our Hospitality Desk will function at the ATLANTICO COPACABANA HOTEL, located in Copacabana - Address Rua Siqueira Campos, 90, Copacabana, at Meeting Room Imperial at ground floor.
- Our customer services are provided in English, Portuguese and Spanish. Requests in any other languages might not be taken into consideration.
- Processing of any e-mail can take up to 2 working days. We might not process any orders or answer any e-mails over the week end.
• An important Reminder: US, Canadians and Australian Citizens - among others - need a valid Visa and a valid passport to enter the country. Purchased tickets cannot be transferred or refunded in case ticket holder is denied travel to Brazil. We strongly advise you to check with your local Brazilian Embassy for documents and Visa requirements before coming.
- You are required to sign your physical credit card authorization form upon pickup, for the total amount already agreed and charged for your online orders.
- By purchasing any item from Rio Costumes and Bookers International you are accepting these Terms and Conditions of Sale.