Terms and Conditions


Terms and Conditions of Sale for Carnival products and services purchased online at our site www.RioCostumes.Com, including all types of costumes, as well as items for the Rio de Janeiro carnival: parade tickets, ball tickets, transfers and sightseeing’s.

For Rio Carnival 2010

  • All Purchases are final. Costumes are made to order, therefore no cancellations are acceptable. None of the costumes bought through our website are refundable, partially or entirely, at any circumstances.

  • Tickets, ball tickets and tours for Rio de Janeiro Carnival are partially refundable if request is received before December 15, 2009 in 70% of the amount paid. The US$ 10 handling fee charged for each ticket is not refundable. Requests for or should be submitted by email to ticketcenter@rio-carnival.net before December 15, 2009, at midnight EST.

  • The following policy is effective for all Carnival 2010 hotels and tours related travel: If the land portion
    of the package is canceled prior to September 30, 2009, an 80% refund can be applied for. While, if cancellation occurs prior to December 15, 2009, a 60% refund can be applied for. Thereafter, no refund can be processed. Additionally, all amounts paid toward airfare travel during these time periods are not refundable and not transferable. Please inquire with your travel consultant at the time of booking for details of these restrictions and other restrictions.

  • Product prices may fluctuate for more or less as part of online special promotions, or as a result of fluctuation of the exchange rate for the Brazilian currency, named Real. Sometimes we are able to lower the price for tickets and services when we are able to purchase a block of these tickets or services for a lower price. No refund will be given in any circumstances in case prices online are lower than the prices you have previously paid for a certain costume or service.

  • Prices fluctuate and are subject to change without prior notice.

  • The charges on your Credit Card statement will read GENERAL WHOLESALER TRAVEL FEE or PREMIER PLANNER, BRAZIL TOURISM AND CONGRESS, BLUMAR, or in case you buy airfare combined with your tickets, the AIRLINE name itself.

  • For Rio Carnival costumes, we reserve the right to cancel any items until 2 weeks before Carnival. A full refund for all cancelled items will be processed at the same way payment was made, by credit card or by check per regular mail.

  • We cannot be held responsible for any misunderstandings or misinformation related to the measures received by clients. If you are not sure of your measures, please consult our Measurement Chart downloadable from our website.

  • We only provide information about and accept instructions for every record of ours from the person and unique e-mail address associated with that record.

  • For Rio Carnival only: Free Delivery is included for all costume packages. No exceptions. Once full payment for the costume is processed, you will receive an e-voucher by electronic mail. This voucher has to be actually exchanged by the real costume in Rio de Janeiro, upon delivery. Our deliver service will function from February 5 thru February 13. If you have any questions or change address, please contact our Customer Service of visit our Hospitality Desk in Copacabana Beach. The Hospitality Desk will probably at the Rio Othon Palace Hotel, from February 12 thru February 15, 9 AM to 5 PM local time.
    • In case you do not have an address in Rio de Janeiro, ask us if it’s possible for you to come and pick it up at our Hospitality Desk. Space is limited and we sell hundreds of costumes, so it may happen that we won’t be able to accommodate your request at the time. If we have space to store your costume, you may opt to pick up your costume at our Hospitality Desk exclusively on Thursday February 11 and Friday February 12, from 10AM to 5PM, local time.

  • The delivering courier can only wait 10 minutes after his arrival for signature. If the delivery fails because the receipt is not signed by whom the buyer nominated, for any reason (e.g. the person is not available or not found at the address, is late, is without acceptable identification, refuses to sign for the delivery or the given address is wrong or unidentifiable), costumes will be sent back to the our storage. Redeliver will cost $30 per costume flat fee. At 4 PM at scheduled parading date, we reserve the right to discard your costume. No refund will be applied for those mentioned undeliverable costumes, for any reason.

  • Our customer services are provided in English, Portuguese and Spanish. Requests in any other languages might not be taken into consideration.

  • Processing of any e-mail can take up to 2 working days. We might not process any orders or answer any e-mails over the week end.
    • An important Reminder: US, Canadians and Australian Citizens - among others - need a valid Visa and a valid passport to enter the country. Purchased tickets cannot be transferred or refunded in case ticket holder is denied travel to Brazil. We strongly advise you to check with your local Brazilian Embassy for documents and Visa requirements before coming.

  • You are required to sign your physical credit card authorization form upon delivery, for the total amount already agreed and charged for your online orders.

  • By purchasing any item from Rio Costumes and Bookers International you are accepting these Terms and Conditions of Sale.